XM Service Activation
How long before I hear XM after I activate my radio?
Please turn your radio on and tune to the Preview Channel, which is Channel 1.
To ensure the activation process is complete, scroll through the channels in
sequence (for example you will hear channels, 4, 5, 6, 7, etc.). When you hear
channels 7, 9, 47 and 122 your activation is complete.
For auto installed units, make sure that your vehicle is outside with an
unobstructed view to the sky.
If you have a home unit, please make sure the antenna is located in a
south-facing window with clear glass and with no visible obstructions to the
If you do not receive over 170 XM channels after one hour, please call us at
Why is there a difference in cost between a commercial and regular consumer
A consumer account is established when customers listen to XM programming for
personal use in their vehicle or home. In a commercial or business setting, such
as a doctor's office, dentist's office, restaurant/bar, retail stores, hair
salons, malls, greyhound buses, airlines, river cruise boats, etc. many
customers and/or employees are listening to XM programming as background music.
With an XM Commercial Service package for your business, XM reports and pays all
commercial licensing and royalty obligations to the artists, unless you operate
an establishment that charges an admissions or membership fee (e.g. a theme
park, skating rink, dance club, health club, etc.) or use music sources other
than XM (e.g. CDs, DJs, live music or terrestrial radio, etc.), in which case
you are responsible for payment of any copyright royalties to ASCAP, BMI, SESAC
or for any sound recordings.
How much does the XM Radio Service cost?
If you are a consumer, you will pay a $14.99 activation fee plus monthly service
fee of $14.49 for over 170 channels. You can also activate on our E-care website
If you are a business, you must be set up as a commercial account. Commercial
accounts are $29.95 with a one-time activation fee of $14.99. At this time, you
cannot activate or manage a commercial account on the web. Please call us at
888-689-2300 for your commercial activation.
What are XM's service and subscription terms?
Please read our Customer Service Agreement for more information about XM's
service and subscription terms and conditions.
Do I have to sign a contract for XM service?
There is no contract, it is subscription based and you may cancel your service
at any time.
Do I need to have a separate XM subscription for each radio?
Each radio that is activated will be charged its own set of fees.
What are my billing options?
XM accepts MasterCard, Visa, American Express and Discover credit cards. XM also
offers EFT (Electronic Funds Transfer) from your checking or savings bank
account, as well as invoice billing.
Due to escalating handling and processing costs, XM charges a nominal fee of $2
per invoice to subscribers who choose invoice billing.
How do I sign up for service?
Once you purchase a radio from any of the thousands of different national,
regional and local retail stores or through automobile dealers with a purchase
of a new car, you will be able to sign up for our subscription service through
our Listener Care Center or over the
XM Radio Gift Cards are also available.